Privacy Policy

Amanicare.co.uk website is owned by Amani Care Ltd, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Amanicare.co.uk, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Amanicare.co.uk website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

1. Introduction

Amani Care Ltd is committed to safeguarding the privacy, dignity, and confidentiality of everyone who uses our services. We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance from the Care Quality Commission (CQC).

This policy outlines how we collect, store, use, and protect personal information relating to service users, staff, and partners.

2. Who We Are

Amani Care Ltd

Office 209, Jhumat House

160 London Road

Barking, IG11 8BB

Email: info@amanicare.co.uk

ICO Registration Number: [Insert if registered]

CQC Provider ID: [Insert if registered]

3. What Information We Collect

We may collect and store the following types of personal data:

For Service Users:

Name, date of birth, address, and contact details

Next of kin and emergency contact information

Health and medical information (e.g., diagnoses, medications, allergies)

Care plans and support needs

Risk assessments, incident reports, safeguarding concerns

GP and healthcare professional details

Payment or funding information (where applicable)

For Staff and Applicants:

Personal ID and contact details

Disclosure and Barring Service (DBS) check information

Training and qualifications

References and work history

Emergency contacts

4. Why We Collect This Information

We use your information to:

Provide safe, effective, person-centred care

Fulfill our legal obligations under CQC, local authorities, and safeguarding laws

Develop, review, and deliver care plans

Communicate with families, professionals, and regulatory bodies

Maintain accurate records of care and support

Monitor and improve our service delivery

Recruit, train, and manage staff

Respond to complaints, incidents, or legal matters

5. Legal Basis for Processing Data

We rely on the following lawful bases under Article 6 and Article 9 of UK GDPR:

Consent (where applicable)

Contractual obligations

Legal obligations (e.g., CQC, safeguarding)

Vital interests (life-saving care)

Public task (social care responsibilities)

Legitimate interests (e.g., managing services)

6. Sharing Information

We may share personal data, where necessary, with:

GPs, nurses, and other health professionals

Local authorities and safeguarding teams

CQC inspectors or other regulatory agencies

Family members or appointed representatives (with consent)

Emergency services

Our trusted system providers (e.g., care management software)

We will never sell your data or share it for marketing without consent.

7. How We Store and Protect Your Data

We store personal data securely using password-protected systems, locked files, and encrypted communication where appropriate. Only trained staff with a legitimate need have access to personal information.

All staff receive data protection and confidentiality training in line with CQC’s Key Lines of Enquiry (KLOEs) for safe, effective, and well-led care.

8. Data Retention

We retain care records for at least 8 years after the end of care (as per NHS and CQC guidance) unless legally required to retain them longer. Staff and employment records are kept for at least 6 years after employment ends.

9. Your Rights

Under UK GDPR, you have the right to:

Access your information

Correct inaccurate data

Request deletion (where applicable)

Restrict or object to processing

Data portability (for digital records)

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

10. Cookies and Website Data

If you visit our website, we may collect anonymised usage data via cookies. You will be given the choice to accept or decline cookies.

11. Contact Us

For questions about this policy or your data rights, please contact:

📧 Email: info@amanicare.co.uk

📍 Post: Amani Care Ltd, Office 209, Jhumat House, 160 London Road, Barking, IG11 8BB

📞 Phone: +44 02031054788