Submit a Complaint

If someone is at immediate risk of harm, do not use this form. Call us on 020 3932 3390 or dial 999 in an emergency.

We are sorry that you feel the need to raise a concern. We treat every complaint seriously and use it to improve our care. Please give us as much detail as you can, and we will respond fairly and promptly.

Section 1 — Your details

Your full name *

Your relationship to the person receiving care *

Email address

Phone number

Please provide at least one way to contact you.

Preferred contact method

Your address (optional)

Section 2 — Person receiving care

Only needed if different from you.

Their name

Where care is provided

Section 3 — About your complaint

Nature of the complaint *

Date it happened (if known)

Where did it happen?

Staff member(s) involved (if known)

Have you raised this with us before?

Please describe what happened * Include as much detail as you can: what happened, when, who was involved, and how it affected you or the person receiving care.

Section 4 — What would help put things right

What outcome are you hoping for?

Section 5 — Consent & declaration

I consent to Amani Care Ltd using the information on this form to record and investigate my complaint. * If I am complaining on someone else's behalf, I confirm I have their permission (or the legal authority) to do so. I confirm that the information I have given is accurate to the best of my knowledge. *

What happens next. We will acknowledge your complaint within 3 working days and aim to resolve it as quickly as possible, keeping you updated throughout. If you remain unhappy after our response, you can ask the Local Government & Social Care Ombudsman to review it, and you may share concerns with the Care Quality Commission (CQC) at any time.

Amani Care Ltd is the data controller for the information you provide. We use it only to handle your complaint and meet our legal and regulatory duties, and we keep it securely in line with UK GDPR. For more, see our privacy policy or contact info@amanicare.co.uk.

Your complaint has been received