At Amani Care Ltd, we want to hear from you. If you are unhappy with any part of your care, or have a suggestion for how we can do things better, please tell us. Your feedback helps us improve our service for everyone.
We take every concern seriously, no matter how small it may seem.
We will investigate your complaint thoroughly and impartially.
Acknowledgement within 3 working days. Full answer aimed within 28 days.
You will never be treated differently because you raised a complaint.
You can raise a concern in whichever way is easiest for you.
Often, small concerns can be resolved straight away by the person supporting you.
Speak to our Registered Manager on 020 3932 3390.
Send your concern to info@amanicare.co.uk.
The Registered Manager, Amani Care Ltd, Office 209, Jhumat House, 160 London Road, Barking, IG11 8BB.
We will contact you within 3 working days to confirm we have received your complaint.
The Manager will look into what happened. They may ask to speak to you to understand your experience better.
Within 28 days, we will write to you with the outcome — explaining what we found and what we will do to put things right.
If you are still not satisfied, you can ask us to review the decision or seek independent help from the Ombudsman.
If you are not satisfied with our response, you can contact the Local Government and Social Care Ombudsman:
You can also share your experience with the Care Quality Commission (CQC) at any time (they do not investigate individual complaints): www.cqc.org.uk · 03000 616161